Different forms per service. Accommodation, catering, spa, events or others.
Creation and edition of questions. Free text, multiple choice, list of options, dichotomic, scale, dates, etc.
Design. Customize with your preferred background and header.
Scales. Decide the type of scale you want to offer or create your own.
Languages. Any language.
Analysis by departments. Assign questions to areas or departments of the hotel for analysis and monitoring.
Adapted to the device. PC, tablet and mobile; and selection of questions for each device.
"Chain" functionalities. Management and corporate control of configuration and access to reports.
Automatic. Via email, sms and instant messaging (Facebook Messenger).
Public. QR code, hotel wifi and carrousel.
Automatic. Via email, sms and instant messaging (Facebook Messenger).
Public. QR code, hotel wifi and carrousel.
Opinion request. Decide when to send each questionnaire.
Automatic acknowledge response. Differentiating whether the assessment was positive, negative or neutral.
Conditional response. Editor of answers conditioned to the ratings (positive, negative or neutral).
Performance. By variables, departments, customer profiles, or other segmentation.
Customer responses. Per room, customer name, nationality or valuation.
Internal Benchmark. (between hotels in the chain) or external (competitors).
Notifications. Daily, weekly and monthly summary.
Reports. Easy to interpret, editable in PDF and exportable to Excel.
Performance. By variables, departments, customer profiles, or other segmentation.
Customer responses. Per room, customer name, nationality or valuation.
Internal Benchmark. (between hotels in the chain) or external (competitors).
Notifications. Daily, weekly and monthly summary.
Reports. Easy to interpret, editable in PDF and exportable to Excel.